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Doctor On Demand (Included Health) Review

✓ Updated September 2026 By the TelehealthIndex Editorial Team · How we score Good · #4 in General & Primary Care No affiliate relationship
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Doctor On Demand score

Good · #4 in General & Primary Care · Data as of September 2026 · No affiliate relationship
Clinical credibilityWeak
Regulatory & safety recordClean
Transparency & trustMixed
Access & coverageExceptional
Customer experienceGood
Value & pricingMixed
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the point weights. Read the full methodology →

TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.

What it is

24/7 video urgent care, preventive and chronic care, therapy and psychiatry; Medicare Part B billing.

Strengths

  • In-network with insurance
  • Available nationwide (50 states)
  • Clean regulatory record on file

Considerations

  • Low Trustpilot (billing/service complaints) vs exceptional app ratings
Founded2012
OwnershipPrivate (Included Health)
AvailabilityNationwide (50 states)
InsuranceYes
Money-back guaranteeNot advertised
PricingFrom $99/visit cash; $0+ insured; therapy $79-179; psychiatry $299/$129
Visit Doctor On Demand We may earn a commission — disclosure.

Alternatives to consider

Sesame Care Very Good · #3 in General & Primary Care — read review → Amwell Good · #5 in General & Primary Care — read review →

Where Doctor On Demand ranks

General & Primary Care #4 of 9 — see the full ranking →

Compare Doctor On Demand

All head-to-head comparisons The matchups people search for most, scored side by side on the same methodology → General & Primary Care rankings See how Doctor On Demand places against every provider we score in the category →

Data as of September 7, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →