BetterHelp Review
✓ Updated July 2026
By the TelehealthIndex Editorial Team · How we score Good · #7 in Mental Health & Therapy
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61.6/100
BetterHelp score
Good · #7 in Mental Health & Therapy · Data as of July 2026
Clinical credibilityLimited
Regulatory & safety recordMinor deductions
Transparency & trustLimited
Access & coverageGood
Customer experienceGood
Value & pricingMixed
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the
point weights. Read the full methodology →
TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.
What it is
Largest online therapy platform (~31,500 contractor therapists); insurance since 2025 via UpLift; no prescribing.
Strengths
- Some insurance coverage
- Available nationwide (50 states)
Considerations
- FTC 2023 $7.8M settlement for sharing intake health data with ad platforms (refunds paid; banned from using health data for ads)
- Declining users/revenue; therapist-pay complaints; 2025 short-seller allegations (denied)
- ~$100-200 CPA makes this the most-promoted therapy brand online - our COI disclosure is essential
Founded2013
OwnershipTeladoc Health subsidiary
AvailabilityNationwide (50 states)
InsurancePartial
Money-back guaranteeNot advertised
Pricing$70-100/wk cash; ~$23 avg copay with insurance; financial aid available
Visit BetterHelp
We may earn a commission — disclosure.
If you are in crisis, call or text 988 (Suicide & Crisis Lifeline), available 24/7.
In a medical emergency, call 911. Nothing on this page is medical advice.
Alternatives to consider
Sources
Every regulatory claim on this page is cited to its primary source (or the issuing agency's database). Verified against the cited document; see our Editorial Policy.
Data as of July 19, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →