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Amazon One Medical Review

✓ Updated September 2026 By the TelehealthIndex Editorial Team · How we score Fair · #9 in General & Primary Care No affiliate relationship
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Amazon One Medical score

Fair · #9 in General & Primary Care · Data as of September 2026 · No affiliate relationship
Clinical credibilityWeak
Regulatory & safety recordNotable deductions
Transparency & trustMixed
Access & coverageGood
Customer experienceGood
Value & pricingLimited
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the point weights. Read the full methodology →

TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.

What it is

Pay-per-visit telehealth ($29/$49) plus membership-based virtual + in-person primary care in 20+ metros.

Strengths

  • Some insurance coverage
  • Available nationwide (50 states)
  • Lower-cost pricing for the category

Considerations

  • 2023 FTC warning on data-privacy promises
  • 2024 WaPo patient-safety investigation (Seniors unit)
  • 2026 wrongful-termination suit pending
Founded2007
OwnershipAmazon
AvailabilityNationwide (50 states)
InsurancePartial
Money-back guaranteeNot advertised
Pricing$29 messaging / $49 video; membership $9/mo (Prime) or $199/yr
Visit Amazon One Medical We may earn a commission — disclosure.

Alternatives to consider

GoodRx Care Fair · #8 in General & Primary Care — read review → MDLIVE Good · #7 in General & Primary Care — read review →

Where Amazon One Medical ranks

General & Primary Care #9 of 9 — see the full ranking →

Compare Amazon One Medical

All head-to-head comparisons The matchups people search for most, scored side by side on the same methodology → General & Primary Care rankings See how Amazon One Medical places against every provider we score in the category →

Data as of September 7, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →